Shipping policy

Shipping Policy

Thank you for shopping with FACTORFIVE. Our goal is to ensure a smooth and timely delivery of your order. Please review our shipping policy below for important information.

Domestic Shipping Policy

Shipment Processing Time

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed. If a significant delay occurs, we will notify you via email or phone.

Shipping Rates & Delivery Estimates

  • Shipping charges are calculated based on the total weight of your order and location -  will be applied at checkout.

  • Express Shipping: Available upon request. Costs will be calculated based on weight, dimensions, and destination.

  • Shipping Time: Standard shipping typically takes 5-7 business days. Delivery times may vary based on location and carrier availability

Shipping Methods

  • Orders are shipped using a third-party warehouse, with the carrier method chosen based on weight, dimensions, and destination address.

  • If you require a specific carrier, please specify your preference at the time of your order.

Shipping to Alaska, Hawaii, Puerto Rico, and U.S. Territories

  • Shipping costs for Alaska, Hawaii, Puerto Rico, and other U.S. territories are calculated at checkout based on package weight and dimensions.

  • Delivery times to these locations may vary from the standard 5–7 business days quoted for the continental United States. Additional transit time should be expected depending on carrier availability and destination.

International Shipping

  • International shipping is available only in select regions where FACTORFIVE products are registered and supported by an authorized distributor.

  • Please contact customerservice@factorfiveskin.com to confirm whether shipping is available to your location or to be connected with a distributor in your country.

 

Order Tracking & Delivery Confirmation

  • Once your order is shipped, you will receive an email confirmation with a tracking number to monitor the status of your shipment.

Shipping Delays, Damage, and other Issues

  • FACTORFIVE is not responsible for shipping delays caused by the carrier, weather conditions, or other unforeseen circumstances.

  • If your shipment is significantly delayed, please contact us at customerservice@factorfiveskin.com for assistance.

  • Because we stand behind our products, all orders are protected by our 100% Money-Back Guarantee. If your package arrives damaged, is missing items, or does not arrive as expected, please contact our Customer Service Team. We will work with you directly to resolve the issue and make it right. Please see our Return and Refund Policy for further details.

Contact Us

For any questions or concerns about your order, please reach out to our Customer Service Team at customerservice@factorfiveskin.com.