Refund policy

Money-Back Guarantee and Return Policy

We offer a money-back guarantee for all purchases made directly through factorfiveskin.com or wholesale.factorfiveskin.com. You may request a return at any time before the expiration date on the product.

How to Start a Return

You can start a return directly from your order confirmation email or account page. Have your order number and proof of purchase ready. Once your return request is approved, you'll receive a prepaid return shipping label and instructions. Items must be received back within 30 days of the label being sent.

Return Address

FACTORFIVE Skincare 2309 Park Ave Chico, CA 95928-6706

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us at customerservice@factorfiveskin.com so we can make it right.

Return Exceptions

Products must be purchased directly from our website or from an authorized FACTORFIVE provider. We do not accept returns from third-party sellers or professional outlets. If you're unsure whether your purchase qualifies, email customerservice@factorfiveskin.com.

Amazon Orders

We offer a lifetime money-back guarantee for products purchased on Amazon only with valid proof of purchase from the FACTORFIVE Seller account. Unauthorized resellers are not covered.

Final Sale Items

We do not accept returns on gift cards or sale and promotional items, unless otherwise stated.

Exchanges

To exchange a product, complete the return process first. Once the return is accepted, place a new order for the desired item.

Refunds

Refunds are issued to the original form of payment once your return is received and inspected. Processing times vary by payment provider. If it has been more than 15 business days since your return was approved, contact customerservice@factorfiveskin.com.