Refund policy

Money-Back Guarantee and Return Policy

We offer a money-back guarantee for all purchases made directly through factorfiveskin.com or wholesale.factorfiveskin.com.

You may request a return at any time before the expiration date on the product.

How to Start a Return
Email: customerservice@factorfiveskin.com
• Include your order number and proof of purchase
• Once approved, we’ll send a prepaid return shipping label and instructions

Return Address:
FACTORFIVE Skincare
2309 Park Ave
Chico, CA 95928-6706

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon delivery. Contact us if an item is damaged, defective, or incorrect so we can make it right.

Return Exceptions
• Products must be purchased directly from our website or from an authorized FACTORFIVE provider
• We do not accept returns from third-party sellers or professional outlets
• If you’re unsure whether your purchase qualifies, email customerservice@factorfiveskin.com

Amazon Orders
We offer a lifetime money-back guarantee for products purchased on Amazon only with valid proof of purchase from the FACTORFIVE Seller account.
Unauthorized resellers are not covered under this guarantee.

Final Sale Items
We do not accept returns on:
• Gift cards
• Sale or promotional items (unless otherwise stated)

Exchanges
To exchange a product, complete the return process first.
Once the return is accepted, you can place a new order for the desired item.

Refunds
Refunds are issued to the original form of payment once your return is received and inspected.
Processing times vary based on your payment provider.
If it’s been more than 15 business days since your return was approved, contact customerservice@factorfiveskin.com.