Terms and Conditions

Privacy Policy

FACTORFIVE® respects your privacy and is providing this Privacy Policy to explain how we collect information from you, and how we use it.

This policy does not apply to other entities that are not owned or controlled by FACTORFIVE®. Please take time to read this policy.

Collection of Data

Registration for an account on this site requires a valid email address and a username that has not been chosen already. You are not required to provide any other information if you do not want to. The user name you choose, the email address you provide and any other information you enter may render you personally identifiable, and may possibly be displayed on this web site intentionally (depending on choices you make during the registration process) or unintentionally (subsequent to a successful act of intrusion by a third party).

Non-Personal Information

As with many websites, www.factorfiveskin.com may also automatically receive general information that is contained in server log files, such as your IP address, entry/exit page, date/time stamps and other information. Non-personal information is used solely for the purposes of analyzing trends and site administration.

Use of Information

Information you provide may be used to customize and improve your experience on this site. Efforts will be made to prevent your data from being made available to third parties unless: (a) otherwise provided by this Privacy Policy; (b) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of information; (c) a service provided on our site requires interaction with a third party, or is provided by a third party; (d) pursuant to legal action or law enforcement; (e) it is found that your use of this site violates our terms of service, or other usage guidelines, or if it is deemed reasonably necessary by FACTORFIVE® to protect our legal rights and/or property.


Like many web sites, this web site sets and uses cookies to enhance your user experience, for example: (a) to customize certain site content; (b) to remember your personal settings; (c) to notify you of certain promotions; If you do not have cookies enabled in your browser or you choose to reject our cookie, you can still use this site but will be unable to purchase products through the shopping cart. Any personal information stored by our cookies will not be shared with any third-party.

Cookies may be used to track your past visits and the pages you view on this web site, to allow third party vendors, including Google, to show FACTORFIVE® ads to you on other websites. You may opt out of Google’s use of cookies by visiting Google’s Ads Settings. You may opt out of DoubleClick’s use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Editing or Deleting Your Account Information

After you have created an account you have the ability to edit or delete this information. If you choose to delete your user account, all personal information will be removed from this site. Please be aware that a history of any orders you may have placed will still exist in our system. Content or other data that you may have provided, that is not stored within your user account, such as our blog pages, may continue to remain on the site.


This site is not intended for use by persons who are age thirteen or younger, and we do not knowingly collect or store personal information from such children.

Changes to this Privacy Policy

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either through the posting of a prominent announcement on the site, and/or by an email message sent to the email address you provided during registration.


FACTORFIVE® uses various industry standard security measures to protect your personal information, such as credit card numbers.

While this privacy policy describes the standards for maintenance of data, and while efforts will be made to meet the said standards, FACTORFIVE® is not in a position to guarantee compliance with these standards. There may be factors beyond our control that may result in disclosure of data. Consequently, we offer no warranties or representations as regards maintenance or non-disclosure of data.

Defined Delivery

Domestic Shipping Policy*

Thank you for shopping with FACTORFIVE®. The following constitutes FACTORFIVE’s shipping policy.

Shipment processing time

All orders are shipped within 1-3 business days.  Orders are not shipped or delivered on weekends or holidays.

Please allow additional days in transit for delivery.  If there will be a significant delay in shipment of your order we will contact you via email or telephone.

Shipping Rates and Carrier Method

FACTORFIVE® uses a third-party warehouse to distribute all orders.  The carrier method is determined by the weight and dimensions of the packages and the destination address.  If you require a specific carrier you must specify when you order.

Express shipping is available upon request and the cost will be calculated at the time of the order based on the weight and dimensions and the destination address.

Amount of Order Rate
$0.00 – $360.00 $9.00
$360.01 – $1,200.00 $16.00
$1,200.01 – $1,788.00 $22.00
$1,788.01 – $2,682.00 $26.00
$2,682.01 + $30.00

*This applies to the continental United States.  AK & HI are calculated at the time of the order and based on weight and dimensions of the packages and the destination address. For international shipping, please contact us at customerservice@factorfiveskin.com to see if we can accommodate you.

Refund Policy

  • >Products must have been purchased directly from www.factorfiveskin.com or an authorized FACTORFIVE® provider. We cannot accept returns of products purchased from other professional outlets or third-party vendors. If you are unsure whether or not you bought your product from a FACTORFIVE® provider, please email customerservice@factorfiveskin.com.
  • Please contact our offices within 30 days (unless otherwise stated in a specific promotion) of the date the product was purchased.
  • Request a Return Authorization by calling (650) 419-9400 or email us at customerservice@factorfiveskin.com or reach out directly to your FACTORFIVE® rep for assistance.
  • If requested, mail your return using a trackable shipping method to the address provided by the customer service representative. Include the packing slip or other proof of purchase.
  • Refunds will be issued to the same credit card that was used to make the original purchase and will usually be issued within 30 business days of receiving and processing your return.

Resale Protection Policy

FACTORFIVE® does not allow or support any non-authorized wholesale customer to re-sell any FACTORFIVE® product.

Terms & Conditions (T&Cs)

Copyright Protection. All Content appearing on the Site, including the site design, graphics, logos, icons, photographs, images, and audio and video clips, as well as the selection, assembly and arrangement thereof, and all software are the property of FACTORFIVE® and are protected by U.S. and international copyright laws. All other copyrighted materials are the property of their respective owners. The Content on the Site may be used by you as an educational or information resource. Any other use, including downloading, uploading, copying, reproducing, modifying, distributing, transmitting, republishing, displaying, creating derivative works of, or performance of the Content is strictly prohibited. You may not provide links to images or text on our Site for commercial purposes without our express written consent. Upon request that you remove any link to the Site, you must immediately remove such link. If you wish to obtain permission to reprint or reproduce any materials appearing on our Site, or use a link to our Site for commercial purposes, you may contact us at customerservice@factorfiveskin.com. We reserve the right, in our sole discretion, to condition or refuse to consent to the use of any or all of the Content at any time and in any manner. All rights not expressly granted herein are reserved.

Trademarks. Unless otherwise specified, “FACTORFIVE,” the FACTORFIVE® logo, all product names, slogans and other logos are trademarks, or trade names (“Marks”) of FACTORFIVE®. All other Marks are the property of their respective owners. The use of any of our Marks without our express written consent is strictly prohibited. Your access to this web site should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any Marks appearing on the web site without the prior written consent of FACTORFIVE® or the third party that owns the Mark.

Acceptance of Terms of Use and Amendments

Each time you use this web site, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on this web site or accessed via this web site, you will be subject to any rules or guidelines applicable to those services, and they will be incorporated by reference within these Terms of Use. Please read the site’s Privacy policy, which is incorporated within these Terms of Use by reference.


This web site and the services provided to you on and via this web site are provided on an “AS IS” basis. You agree that FACTORFIVE® reserves the right to modify or discontinue provision of this web site and its services, and to remove the data you provide, either temporarily or permanently, at any time, without notice and without any liability towards you. FACTORFIVE® will not be held responsible or liable for timeliness, removal of information, failure to store information, inaccuracy of information, or improper delivery of information.

Your Responsibilities and Registration Obligations

In order to use this web site or certain parts of it, you may be required to register for a user account on this web site; in this case, you agree to provide truthful information when requested, and if a minimum age is required for eligibility for a user account, you agree that you are at least the required age. By registering for a user account, you explicitly agree to this site’s Terms of Use, including any amendments made by the site editor that are published herein.

Privacy Policy

Registration data and other personally identifiable information that the site may collect is subject to the terms of the site’s Privacy Policy.

Registration and Password

You are responsible for maintaining the confidentiality of your password, and you will be responsible for all usage of your user account and/or user name, whether authorized or not authorized by you. You agree to immediately notify FACTORFIVE® of any unauthorized use of your user account, user name or password.

Your Conduct

You agree that all information or data of any kind, whether text, software, code, music or sound, photographs or graphics, video or other materials (“content”), made available publicly or privately, will be under the sole responsibility of the person providing the said content, or of the person whose user account is used. You agree that this web site may be considered objectionable or offensive. FACTORFIVE® will not be responsible to you in any way for content displayed on this web site, nor for any error or omission. By using this web site or any service provided, you explicitly agree that: (a) you will not provide any content or conduct yourself in any way that may be construed as: unlawful; illegal; threatening; harmful; abusive; harassing; stalking; tortuous; defamatory; libelous; vulgar; obscene; offensive; objectionable; pornographic; designed to interfere with or disrupt the operation of this web site or any service provided; infected with a virus or other destructive or deleterious programming routine; giving rise to civil or criminal liability; or in violation of an applicable local, national or international law; (b) you will not impersonate or misrepresent your association with any person or entity; you will not forge or otherwise seek to conceal or misrepresent the origin of any content provided by you; (c) you will not collect or harvest any information about other users; (d) you will not provide, and you will not use this web site to provide, any content or service in any commercial manner, or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising or commerce; you will not use this web site to promote or operate any service or content without the prior written consent of FACTORFIVE; (e) you will not provide any content that may give rise to FACTORFIVE (or its parent or subsidiaries) being held civilly or criminally liable, or that may be considered a violation of any local, national or international law, including, but not limited to, laws relating to copyrights, trademarks, patents, or trade secrets.

Submission of Content on this Web Site

By providing any content to this web site: (a) you agree to grant FACTORFIVE® a worldwide, royalty-free, perpetual, non-exclusive right and license (including any moral rights or other necessary rights) to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and to create derivative works and compilations, in whole or in part. Such license will apply with respect to any form, media, and technology already known at the time of provision or developed subsequently; (b) you warrant and represent that you have all legal, moral, and other rights that may be necessary to grant FACTORFIVE® the license specified in this section 7; (c) you acknowledge and agree that FACTORFIVE® will have the right (but not obligation), at their entire discretion, to refuse to publish, or to remove, or to block access to any content you provide, at any time and for any reason, with or without notice.


You agree to indemnify and hold harmless FACTORFIVE® and their representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders, from any claim or demand, including reasonable legal fees, that may be filed by any third party, arising out of your conduct or connection with this web site or service, your provision of content, your violation of these Terms of Use, or any other violation by you of the rights of another person or party.

Reservation of Rights

FACTORFIVE® reserves all of the site’s rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right with respect to this web site, its content, and goods and services that may be provided. The use of these rights and property requires the prior written consent of FACTORFIV. By making services available to you, FACTORFIVE® is not providing you with any implied or express licenses or rights, and you will have no rights to make any commercial use of this web site or provided services without the prior written consent of FACTORFIVE®.

Applicable Law

You agree that these Terms of Use and any dispute arising out of your use of this web site or products or services provided will be governed by and construed in accordance with local laws applicable at the domicile of FACTORFIVE® notwithstanding any differences between the said applicable legislation and legislation in force at your location. By registering for a user account on this web site, or by using this web site and the services it provides, you accept that jurisdiction is granted to the courts having jurisdiction over the domicile of FACTORFIVE® and that any disputes will be heard by the said courts.

Miscellaneous Information

(a) In the event that any provision of these Terms of Use is deemed to conflict with legislation by a court with jurisdiction over the parties, the said provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of these Terms of Use will remain valid and applicable. (b) The failure of either party to assert any right under these Terms of Use will not be considered to be a waiver of that party’s right, and the said right will remain in full force and effect. (c) You agree that any claim or cause in respect of this web site or its services must be filed within one (1) year after such claim or cause arose, or the said claim or cause will be forever barred, without regard to any contrary legislation. (d)  FACTORFIVE® may assign their rights and obligations under these Terms of Use; in this event, FACTORFIVE® will be relieved of any further obligation.

Ingredient Policy:

FACTORFIVE® develops its products with ingredients chosen for their effectiveness and safety.

Registration for an account on this site requires you to have read and understand the ingredients present within the FACTORFIVE® product you are purchasing.

You agree that FACTORFIVE® reserves the right to add or remove certain ingredients in their products either temporarily or permanently, at any time, without notice and without any liability towards you. You also agree that FACTORFIVE® will not be held responsible or liable for your reaction to certain ingredients, under any circumstances.